Returns, Refunds & Cancellations

Last updated: 18 October 2026

We want you to be happy with your order. Because nearly everything we make is printed or produced specially for you, our policy is different from a normal shop. It is written to match your rights under South African consumer law.

In short: if your order arrives faulty, damaged, wrong or not as approved, we will fix it. If you simply change your mind after production has started, we generally cannot take custom-made goods back.

1. Custom-made and personalised goods

Items made to your specification or clearly personalised (printing, branding, signage, apparel with your artwork) are produced just for you and cannot be resold.
For this reason, under South African law the usual cooling-off right for online purchases does not generally apply to goods made to your specification or clearly personalised. We cannot accept returns or refunds for change of mind once production has started.

2. Faulty, damaged or incorrect goods

You are always entitled to goods of good quality. If your goods are defective, damaged, do not match your approved artwork, or are not what you ordered, you may ask us to repair, reprint or replace them, or to refund you. This works alongside your statutory rights, including your right to return defective goods within six months of delivery.

To help us act quickly, please tell us within 7 days of receiving your order if you can. Send:

your order number (for example ORD-XXXXXXXX),
clear photos of the problem, and of the packaging if the goods were damaged in transit, and
a short description of what is wrong.

3. Artwork errors

We print the artwork you approve. If a mistake (such as spelling, sizing or a wrong colour) was in the artwork you approved, we cannot treat it as a fault, but we will gladly quote you for a corrected reprint.

4. Cancelling an order

Before production starts: contact us as soon as possible. We will cancel and refund you in full.
After production has started: we cannot cancel, because materials have been used and the goods are made for you.

5. Delivery problems

If your order has not arrived by the time we agreed, or tracking shows it as delivered and you did not receive it, contact us and we will investigate with the courier.

6. How refunds are paid

Approved refunds are paid back to the payment method you used, through PayFast, usually within 10 business days. Your bank or card provider may need additional time to show it on your statement. Refunds are for the amount you paid for the affected goods, including the VAT charged on them.

7. How to contact us

Email:
Phone:
Address:

We aim to reply within 3 business days.